Managers Matter: Who Manages New Zealand’s Volunteers?

Volunteer managers/coordinators’ roles are of central importance to promoting and enhancing volunteerism, yet little is known about these workers: who they are, what they do, or how their effectiveness could be enhanced. We conducted an online survey of volunteer managers/coordinators across the community, voluntary sector and public sectors. The research profiled managers, identified their challenges and training needs, and was benchmarked against overseas data.